Performance information

All ambulance service NHS Trusts are required to reach response targets as set by the Department of Health.  These targets are defined as Category A incidents (RED calls). 

Category A (Red 1)

Indicates a performance target for an emergency response, which is categorised as immediately life-threatening, to reach an incident within 8 minutes from the time a call is connected to the ambulance emergency control centre.  The national target is to respond to 75% of all these calls within 8 minutes.

Category A (Red 2)

Indicates a performance target for an emergency response which may be life threatening but less time-critical.  Calls should receive an emgerency response within 8 minutes.

Red19 performance

Indicates a performance target for a conveying response (ambualnce or rapid response vehicle) to reach an incident of a life-threatining nature within 19 minutes from the time a call is connected to an ambualnce emergency control centre.  The national target is to respond to 95% of all these calls within 19 minutes.

For more information about our performance, please email our performance team at performanceinformationteam@scas.nhs.uk