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  • 999 use it don’t abuse it
  • Think before dialling 999

    Think before dialling 999

  • Your call journey

    Your call journey

  • Call management cycle

    Call management cycle

  • When to call for an ambulance - Easy to read poster

    When to call for an ambulance - Easy to read poster


Think before dialling 999.
South Central Ambulance Service NHS Foundation Trust (SCAS) encourages member of the public to Think before dialling 999.  We need your help to get to those who really need us most.

Before dialling 999 THINK about whether you need an ambulance, many everyday illnesses can be easily treated at home.
Before going out, can you get telephone advice from the national 111 or your local GP. Alternatively, if that is not an option, you can attend your GP (or if out of hours talk to your out of hours GP service), local walk in center, or speak to a pharmacist.

Non life-threatening injury or illness
If you are not suffering from a life-threatening emergency but require medical advice or treatment there are several different options available to you. You can:

  • Call 111 (24hrs)
  • Call your Out of Hours GP Service
  • Go to your local Walk-in-Centre or your minor injuries unit
  • Go to your local accident and emergency (A&E) department.

Life-threatening emergency
If you are suffering from a life-threatening emergency, such as a heart attack, severe loss of blood, difficulty breathing or a serious accident, dial 999 immediately.

If ambulance crews are called out to those people suffering from minor illnesses or injuries,they cannot get to those who really need their help. THINK BEFORE YOU DIAL


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