How to Call an Ambulance?

You can call them from any telephone.

It is very important that you only call an ambulance in an emergency.

If you call them as a joke, they might not get to someone else quickly, which could mean they will die.

When you ring 999, an operator will answer and will ask you if you need the police, the fire or ambulance service.

You must tell them clearly which one you need.

You will be asked some questions, such as your name, address and post code.

Ask your Mum or Dad to teach you your address and telephone number and to show you how to call 999.

Try to keep calm and speak clearly.

Next you will be asked questions about where you are and what has happened.

One of the questions you will be asked is: "Where are you?"

Look around and see if there is a street name, or a building with a name on it.

You will be asked: "What is the problem? Tell me exactly what has happened."

Tell the person on the telephone about who is sick or hurt and what happened to them.

You will be asked: "Are they conscious?" This means - is the person awake?

You will be asked: "Are they breathing?"

If the person is not awake, you can tell if they are breathing by putting your hand on their chest near their heart and see if it goes up and down.

While you are talking to the person on the end of the phone, an ambulance is on its way to you.

Just stay where you are with the sick or injured person until the ambulance arrives.